My humble response to MakeMyTrip.com, when justice was granted!

Nitin Sawant to Geeta, N.N.Iyer

show details 12:16 AM (15 hours ago)

Dear Ms Geeta,

Please let me start this by saying that I’ve nothing personal against MakeMyTrip.com & my outburst against you guys was simply because of the high-handedness shown by MakeMyTrip.com in returning my money, which you confiscated unfairly. Believe me when I say that it did not start this way; I’m attaching below my email of appreciation that I’d sent to Ms Sangeeta Jadhav & Mr Avi Jain, at the start of this fateful affair.

I’m aware that bizarre things happen while processing payments on the Net, but what’s really bizarre here was MakeMyTrip.com’s lack of intention in setting things right. And you cannot hide this, citing some company process. For a web-based technology-driven company, I can’t believe that MakeMyTrip.com “were completely unaware” that my “card was also charged during the online attempt which showed a transaction failure”. You mean there was no one monitoring the money coming in from a credit card that was NOT charged & a ticket NOT generated? Besides, any illiterate accountant could find out on daily reconciliation that there’s excess cash received in the company for the same transaction ID, for the same ticket, for the same route, on the same date, from the same person! Or is it that there are checks & processes in MakeMyTrip.com only while refunding the money?

What you did today – tracing the “card charge details with the transaction details” & discovering that this was indeed “a failed transaction” – could’ve been done on the very first day of my complaint or could’ve been tracked the moment I was wrongly charged. What it all implies that MakeMyTrip.com always knew that they’re wrongly holding back my money & intended to use it as long as they could, citing some lousy process, which the hapless customer like me should follow – till the consumer forum forces come marching in! Indirectly, what you’re saying is that, “Okay, we admit that we’ve cheated you. But we’re not giving your money back till YOU prove that we cheated you.”

Anyways, I hope to end this acrimony here. I will positively send you the scans of this month’s Credit Card statement & will follow up with you directly for reimbursement.

Hoping for a better service this time around.

Best regards

Nitin Sawant

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My first email to Sangeeta & Avi

rom Nitin Sawant <nitinsawant99@gmail.com> to Sangeeta Jadhav <Sangeeta.Jadhav@makemytrip.com> date Tue, Jun 30, 2009 at 11:26 AM subject Re: FW: E ticket mailed-by gmail.com

hide details Jun 30

Dear Sangeeta & Avi,

I had the opportunity to book my tickets for my latest tour to Saudi Arabia through ur website & i must say that i m pretty impressed wt u two for the kind of top service experience u both delivered...

i couldn't use my credit card due to some glitch but u guys guided me through the whole ticket booking ordeal patiently, reserved the tickets offline, got me a good deal & finally when i visited ur ofc for collecting the tickets, the face to face experience wt u, Sangeeta was really heartwarming!!!

Wishing u guys a lot of success!!!

Best,

Nitin Sawant

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